- Working Hours 9:00 to 5:00
- [email protected]
GUTTERGORILLA – PRIVACY POLICY
Effective Date: 01/01/2026
GutterGorilla (“we”, “us”, “our”) is committed to protecting your privacy and handling personal information in a transparent and secure manner. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
PERSONAL INFORMATION WE COLLECT
We may collect personal information including, but not limited to:
• Name
• Phone number
• Email address
• Property address
• Billing and payment details
• Photos of your property (before-and-after service photos)
• Communications with us (calls, messages, emails, enquiries)
We only collect personal information that is reasonably necessary to provide our services.
HOW WE COLLECT PERSONAL INFORMATION
We may collect personal information when you:
• Contact us by phone, email, SMS, social media, or website forms
• Request a quote or book a service
• Make a payment or receive an invoice
• Provide information directly to our staff or contractors
• Interact with our website or online advertising
USE OF PERSONAL INFORMATION
We use your personal information to:
• Provide and manage our services
• Communicate with you about bookings, services, and enquiries
• Prepare quotes, invoices, and receipts
• Improve our services and customer experience
• Meet legal, regulatory, or insurance requirements
• Send service reminders or relevant business communications
DISCLOSURE OF PERSONAL INFORMATION
We may disclose personal information to:
• Employees, contractors, or service providers assisting with service delivery
• Payment processors and accounting providers
• IT, software, and communication service providers
• Legal, regulatory, or government authorities where required by law
We do not sell or rent your personal information to third parties.
PHOTOS AND MEDIA
We may take photos or videos of your property before, during, or after providing services:
• For job records and quality control
• To document existing or completed work
• For marketing purposes (with identifying details removed)
DATA STORAGE AND SECURITY
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Information may be stored electronically or in hard copy and accessed only by authorised personnel.
ACCESS AND CORRECTION
You may request access to the personal information we hold about you and request corrections if the information is inaccurate, incomplete, or out of date. Requests can be made using the contact details below.
COOKIES AND WEBSITE DATA
Our website may use cookies or similar technologies to improve user experience and analyse website traffic. Cookies do not personally identify you and can be disabled through your browser settings.
MARKETING COMMUNICATIONS
We may send you service-related or promotional communications. You may opt out of marketing communications at any time by contacting us or using the unsubscribe option where available.
THIRD-PARTY LINKS
Our website or communications may contain links to third-party websites. We are not responsible for the privacy practices of those websites.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. The latest version will apply to all personal information we hold.
CONTACT US
If you have any questions, requests, or concerns regarding this Privacy Policy or how your personal information is handled, please contact:
GutterGorilla
Phone: 0493 040 253
Email: [email protected]
This Privacy Policy is intended to comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles.
We thoroughly remove all leaves, dirt, and debris from your gutters and valleys to ensure water flows freely…..
We supply and install high-quality gutter guards designed to keep leaves, twigs, and debris out of your gutters year-round….
We fix leaks, sagging sections, holes, rust spots, and other gutter damage to restore full functionality…..
We use high-pressure water flushing to clear out any blockages inside your downpipes. This ensures rainwater flows away…..
We clean dirt, dust, bird droppings, and grime from your solar panels using soft brushes and purified water to avoid scratching the glass.
We install discreet, non-invasive mesh barriers around the edges of your solar panels to prevent birds and pests…..
We deliver reliable, affordable, and high-quality gutter solutions with expert care, ensuring long-lasting protection and complete customer satisfaction.
We proudly serve our community with personalized, reliable service.
Your home is in safe hands with our professional, and insured team.
We use durable products that ensure long-lasting performance.
We stand behind our work until you’re fully satisfied.
Quick response times with pricing that fits your budget.
Don’t wait until it’s too late. Clogged or damaged gutters can cause serious problems like water damage, leaks, and foundation issues. Let Gutter Gorilla handle it for you.
Blocked gutters can cause water overflow, roof leaks, foundation damage, and even bushfires, regular gutter cleaning can prevent such issues.
We recommend gutter cleaning at least twice a year — once in spring and once in autumn — to prevent clogs and damage.
Yes! GutterGorilla provides free, no-obligation quotes so you know the cost before we begin any work.
We do both! Our team offers gutter cleaning, repair, and new installation services depending on your home’s needs.
Most gutter cleanings or repairs are completed within a few hours, depending on the size and condition of your home.
Yes! We install gutter guards to reduce maintenance and keep your gutters flowing smoothly year-round.
